Refunds

Last updated October 13, 2026.

30 days, no questions

If you are not happy with a purchase, ask for a refund within 30 days of paying and you get the full amount back. You do not need to give a reason. This covers the Founder licence pre-order and, once they launch, every Pro and Team payment.

If ShellTasks does not ship

The Founder licence is a pre-order for software that is still being built. If we stop development before Pro is available, we refund every Founder licence in full, whenever it was bought.

How to ask for a refund

• Go to paddle.net, find your order with the email address you paid with, and request a refund there, or
• email [email protected] from that address and we will start it for you.

Our orders are processed by Paddle, the merchant of record, so the refund comes from Paddle to the card or account you paid with. It usually arrives within 5–10 business days, depending on your bank.

Subscriptions

When Pro and Team launch, you can cancel at any time and keep access until the end of the period you paid for. The30-day refund applies to each payment, including renewals.